Univerge Blue Connect: A Cloud-Based Unified Communications Solution
If you are looking for a way to simplify your business communications and collaboration, you might want to consider Univerge Blue Connect. This is a cloud-based unified communications as a service (UCaaS) solution that combines your phone system, chat, video, screen sharing, file management, and conference calling into one seamless platform. In this article, we will explain what Univerge Blue Connect is, how to download it, how to use it, how much it costs, and how it compares to other UCaaS solutions.
What is Univerge Blue Connect?
Univerge Blue Connect is a cloud-based UCaaS solution that provides enterprise-grade features and functionality for small and medium businesses (SMBs). It is designed by NEC, a global leader in IT and communications solutions, and powered by Intermedia, a leading provider of cloud services. With Univerge Blue Connect, you can:
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Place and receive calls using your business phone number from any device
See who is available, chat with colleagues, send text messages to colleagues and customers, and manage voicemail
Host and join video conferences with HD quality and screen sharing capabilities
Access and share files securely between colleagues using UNIVERGE BLUE SHARE, a backup and file sharing tool
Integrate with popular third-party platforms such as Microsoft Teams, Office 365, G-Suite, Slack, Salesforce, Zendesk, and more
Enjoy a stress-free cloud experience with advanced security, reliability, scalability, compliance, and support
Features and benefits of Univerge Blue Connect
Univerge Blue Connect offers a range of features and benefits that can help you improve your business communication and collaboration. Here are some of the main ones:
Cloud PBX phone system: You can get a cloud-based phone system that eliminates the need for any on-premises equipment or maintenance. You can choose from over 90 calling features such as caller ID, call waiting, transfer, hold, park, pickup, 3-way calling, music on hold, paging, intercom, busy lamp field (BLF), do not disturb (DND), receptionist view, voicemail transcription, call recording (automatic), web fax, and more.
Desktop and mobile apps: You can access all the features of Univerge Blue Connect from your desktop or mobile device using the free apps. You can place and receive calls using your business phone number from your PC or Mac, or from your Android or Apple smartphone. You can also flip calls from your desk phone to your mobile device without any interruption.
Cross-platform team messaging: You can communicate in real-time with your team using the integrated chat feature. You can send unlimited messages and files to individual or group chats. You can also use business SMS (only available in U.S. & Canada) to text colleagues and customers from your business phone number.
Video conferencing: You can host and join video meetings with up to 250 participants (depending on your plan) using the integrated video conferencing feature. You can enjoy HD quality video and audio, as well as screen sharing capabilities. You can also schedule meetings in advance or start them instantly from your app.
File sharing: You can access and share files securely between colleagues using UNIVERGE BLUE SHARE, a backup and file sharing tool that is included with Univerge Blue Connect. You can store up to 1 TB of data (depending on your plan) and sync files across your devices. You can also create folders and share them with your team or external collaborators. You can control the access permissions and track the activity of each file.
Third-party integrations: You can enhance your productivity and efficiency by integrating Univerge Blue Connect with popular third-party platforms such as Microsoft Teams, Office 365, G-Suite, Slack, Salesforce, Zendesk, and more. You can access Univerge Blue Connect features from within these platforms and sync data across them.
Security and reliability: You can enjoy a stress-free cloud experience with Univerge Blue Connect, as it offers advanced security and reliability features. Your data is encrypted in transit and at rest, and stored in secure data centers. Your service is backed by a 99.999% uptime service level agreement (SLA) and 24/7 support from NEC and Intermedia.
How to download Univerge Blue Connect
To download Univerge Blue Connect, you need to first sign up for a plan that suits your business needs. You can choose from four plans: Essentials, Standard, Premium, or Enterprise. Each plan offers different features and pricing options. You can compare the plans and their features on the Univerge Blue Connect website. You can also request a free trial or a quote from the website.
Once you sign up for a plan, you will receive an email with instructions on how to download and install the Univerge Blue Connect apps on your devices. You can download the desktop app for Windows or Mac from the Univerge Blue Connect portal. You can also download the mobile app for Android or iOS from the Google Play Store or the Apple App Store. Alternatively, you can use the web app from any browser by logging in to the Univerge Blue Connect portal.
How to use Univerge Blue Connect
After you download and install the Univerge Blue Connect apps on your devices, you can start using them to communicate and collaborate with your team and customers. Here are some of the basic steps on how to use Univerge Blue Connect:
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How to set up your account and devices
The first thing you need to do is to set up your account and devices on Univerge Blue Connect. You can do this by following these steps:
Login to the Univerge Blue Connect portal using your email address and password.
Go to Settings > Profile and update your personal information, such as your name, title, photo, extension, phone number, email address, etc.
Go to Settings > Devices and add or edit your devices, such as your desk phone, mobile phone, softphone, etc. You can also assign a device as your primary device for incoming calls.
Go to Settings > Voicemail and customize your voicemail settings, such as your greeting message, notification options, transcription settings, etc.
Go to Settings > Call Handling and configure your call handling rules, such as your availability status, call forwarding options, ring groups, etc.
Go to Settings > Integrations and enable or disable any third-party integrations that you want to use with Univerge Blue Connect.
How to make and receive calls, chats, and video meetings
The next thing you need to do is to learn how to make and receive calls, chats, and video meetings on Univerge Blue Connect. You can do this by following these steps:
To make a call, open the app on your device and click on the dial pad icon. Enter the phone number or extension of the person you want to call and click on the call button. Alternatively, you can click on the contacts icon and select a contact from your directory or favorites list.
To receive a call, answer it from any device that is connected to your account. You can also decline or send it to voicemail if you are busy or unavailable.
To chat with someone, open the app on your device and click on the chat icon. Select a contact from your directory or favorites list or create a new chat by entering their phone number or email address. Type your message in the chat box and click on the send button. You can also send files or emojis by clicking on the attachment or smiley icons.
To start a video meeting, open the app on your device and click on the video icon . Select a contact from your directory or favorites list or create a new meeting by entering their phone number or email address. Click on the start meeting button and wait for the other person to join. You can also schedule a meeting in advance by clicking on the calendar icon and filling in the details.
To join a video meeting, open the app on your device and click on the video icon. Click on the join meeting button and enter the meeting ID and password that you received from the host. You can also join a meeting from an email invitation or a calendar event by clicking on the link.
How to share files and collaborate with your team
The last thing you need to do is to learn how to share files and collaborate with your team on Univerge Blue Connect. You can do this by following these steps:
To access and share files, open the app on your device and click on the file icon. You will see a list of folders and files that are stored in your UNIVERGE BLUE SHARE account. You can create new folders or upload new files by clicking on the plus icon. You can also download, delete, rename, or move files and folders by clicking on the menu icon.
To share a folder with your team, click on the menu icon next to the folder name and select share. You can enter the email addresses of the people you want to share with and set their access permissions (view only, edit, or owner). You can also add a message and an expiration date for the share link. Click on the share button and wait for the confirmation.
To collaborate with your team, open the app on your device and click on the chat icon. Select a group chat that includes the people you want to collaborate with or create a new one by clicking on the plus icon. You can send messages, files, emojis, or start a video meeting from within the group chat. You can also add or remove people from the group chat by clicking on the menu icon.
How much does Univerge Blue Connect cost?
Univerge Blue Connect offers four pricing plans for different business needs: Essentials, Standard, Premium, and Enterprise. Each plan includes different features and functionality, as well as different numbers of users and devices. Here is a table that summarizes the main differences between the plans:
Plan
Price per user per month
Number of users
Number of devices per user
Main features
Essentials
$19.99
1-19
1
Cloud PBX phone system, desktop and mobile apps, cross-platform team messaging, video conferencing (up to 4 participants), file sharing (100 GB), third-party integrations (Microsoft Teams only)
Standard
$24.99
20-99
5
All Essentials features plus video conferencing (up to 30 participants), file sharing (250 GB), third-party integrations (Office 365, G-Suite, Slack)
Premium
$34.99
100+
10
All Standard features plus video conferencing (up to 100 participants), file sharing (1 TB), third-party integrations (Salesforce, Zendesk)
Enterprise$44.99
Custom
Custom
All Premium features plus video conferencing (up to 250 participants), file sharing (custom), third-party integrations (custom), dedicated account manager, custom SLA, and more
You can also add additional features and services to your plan, such as toll-free numbers, call analytics, call recording (on-demand), web fax, and more. You can check the pricing and availability of these add-ons on the Univerge Blue Connect website.
Free trial and discounts
If you are not sure whether Univerge Blue Connect is right for you, you can try it for free for 30 days. You can sign up for the free trial on the Univerge Blue Connect website and get access to all the features of the Premium plan. You can also cancel your trial anytime without any obligation.
If you decide to subscribe to Univerge Blue Connect after your free trial, you can get discounts based on the number of users and the length of your contract. You can save up to 20% if you have more than 100 users and up to 33% if you sign up for a 3-year contract. You can also get a free desk phone for each user if you sign up for a 2-year or 3-year contract.
How does Univerge Blue Connect compare to other UCaaS solutions?
Univerge Blue Connect is not the only UCaaS solution in the market. There are many other options that offer similar or different features and functionality. How does Univerge Blue Connect compare to them? Here are some of the pros and cons of Univerge Blue Connect, as well as some of the top competitors and alternatives to Univerge Blue Connect.
Pros and cons of Univerge Blue Connect
Univerge Blue Connect has many advantages, but also some drawbacks. Here are some of the pros and cons of Univerge Blue Connect:
Pros:
It offers a comprehensive and integrated UCaaS solution that covers all your communication and collaboration needs.
It is powered by NEC and Intermedia, two reputable and reliable companies in the IT and communications industry.
It provides enterprise-grade features and functionality at affordable prices for SMBs.
It is easy to use and manage, with intuitive apps and a user-friendly portal.
It is secure and reliable, with encryption, data protection, 99.999% uptime SLA, and 24/7 support.
It is flexible and scalable, with different plans and packages, as well as custom options for larger or specific needs.
It is compatible and integrable with popular third-party platforms such as Microsoft Teams, Office 365, G-Suite, Slack, Salesforce, Zendesk, and more.
Cons:
It is relatively new in the market, so it may not have as many reviews or testimonials as other established UCaaS solutions.
It may not offer some features or functionality that other UCaaS solutions offer, such as artificial intelligence (AI), analytics, automation, etc.
It may not be available or supported in some countries or regions outside the U.S. or Canada.
Top competitors and alternatives to Univerge Blue ConnectUniverge Blue Connect faces competition from other UCaaS solutions that offer similar or different features and functionality. Here are some of the top competitors and alternatives to Univerge Blue Connect:
RingCentral: RingCentral is one of the most popular and widely used UCaaS solutions in the market. It offers a cloud-based phone system, team messaging, video conferencing, file sharing, contact center, and more. It also offers AI, analytics, automation, and integrations with various platforms. It has a global presence and supports over 40 languages. It has four pricing plans: Essentials, Standard, Premium, and Ultimate, ranging from $19.99 to $49.99 per user per month.
Zoom: Zoom is another well-known and widely used UCaaS solution in the market. It is best known for its video conferencing feature, which can host up to 1,000 participants and 10,000 viewers. It also offers a cloud phone system, chat, webinar, room system, and more. It also offers AI, analytics, automation, and integrations with various platforms. It has three pricing plans: Pro, Business, and Enterprise, ranging from $14.99 to $19.99 per host per month.
8x8: 8x8 is another UCaaS solution that offers a cloud-based phone system, team chat, video conferencing, contact center, and more. It also offers AI, analytics, automation, and integrations with various platforms. It has a global presence and supports over 120 languages. It has three pricing plans: Express, X2, and X4, ranging from $12 to $44 per user per month.
Vonage: Vonage is another UCaaS solution that offers a cloud-based phone system, team chat, video conferencing, contact center, and more. It also offers AI, analytics, automation, and integrations with various platforms. It has a global presence and supports over 100 languages. It has three pricing plans: Mobile, Premium, and Advanced, ranging from $19.99 to $39.99 per user per month.
Conclusion
Univerge Blue Connect is a cloud-based UCaaS solution that provides enterprise-grade features and functionality for SMBs. It combines your phone system, chat, video, screen sharing, file management, and conference calling into one seamless platform. It is powered by NEC and Intermedia, two reputable and reliable companies in the IT and communications industry. It offers affordable prices and flexible plans for different business needs. It is easy to use and manage, with intuitive apps and a user-friendly portal. It is secure and reliable, with encryption, data protection, 99.999% uptime SLA, and 24/7 support. It is compatible and integrable with popular third-party platforms such as Microsoft Teams, Office 365, G-Suite, Slack, Salesforce, Zendesk, and more. It is a great option for SMBs who want to simplify their business communication and collaboration.
FAQs
Here are some of the frequently asked questions about Univerge Blue Connect:
Q: How can I get started with Univerge Blue Connect?
A: You can get started with Univerge Blue Connect by signing up for a plan that suits your business needs on the Univerge Blue Connect website. You can also request a free trial or a quote from the website.
Q: How can I download Univerge Blue Connect?
A: You can download Univerge Blue Connect by following the instructions that you will receive in an email after you sign up for a plan. You can download the desktop app for Windows or Mac from the Univerge Blue Connect portal. You can also download the mobile app for Android or iOS from the Google Play Store or the Apple App Store.
Q: How can I contact Univerge Blue Connect support?
A: You can contact Univerge Blue Connect support by calling 1-844-4BLUE-CONNECT (1-844-425-8326) or by emailing support@univergeblue.com. You can also visit the Univerge Blue Connect website for more resources and information.
Q: How secure is Univerge Blue Connect?
A: Univerge Blue Connect is very secure as it uses encryption in transit and at rest, and stores your data in secure data centers. It also complies with various industry standards and regulations such as HIPAA, GDPR, PCI-DSS, and more.
Q: What are the system requirements for Univerge Blue Connect?
A: The system requirements for Univerge Blue Connect are as follows:
For the desktop app, you need Windows 7 or later or Mac OS X 10.11 or later, and a minimum of 4 GB of RAM and 1 GB of disk space.
For the mobile app, you need Android 5.0 or later or iOS 11.0 or later, and a minimum of 100 MB of disk space.
For the web app, you need a modern browser such as Chrome, Firefox, Safari, or Edge, and a stable internet connection.
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